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Frequently Asked QuestionsGeneralWhat is Identia?Identia designs and develops products for the architectural sign industry. Our goal is to produce tools that help designers, facility managers, and sign professionals create and manage sign programs more efficiently than ever before. Identia is a division of Whitney Veigas Architectural Products Inc., located in Needham, Massachusetts. Identia OnlineWhat is Identia Online?Identia Online is a web based application that makes it possible for you to manage all of your sign project documents including specifications, fabrication drawings, sign message schedules, and location plans from any computer with an internet connection. Identia Online enables you to collaborate with clients and partners more easily and accurately than is possible using conventional workflows and procedures. What kinds of tasks can be performed with Identia Online?Identia Online allows you to select sign types from a library of pre-designed layouts and tailor them to your particular project by selecting from a menu of typestyles, message colors, and background colors. Alternately, for signs that are not included in the standard libraries, you can describe and document sign types using text and — in the near future — images. You can create sign message schedules, installation location plans, and download production documentation from a single, secure website. And most importantly, you can instantly share all of your project data with customers and clients so you can be confident your clients are always viewing current and accurate information. Can I use Identia Online in conjunction with any sign products?Yes. Many Identia Online functions can be used in conjunction with any type of sign. The sign type specification, sign message schedule, location plan, and information sharing tools in the Identia Online application constitute a universal, web-based platform on which you can manage all of your architectural sign programs. Is Identia Online secure? Is my data backed-up?Identia Online uses industry standard SSL encryption security to protect your data when it is sent between our server and your machine. Our dedicated server is hosted by ServerBeach. Data is backed up nightly so we can perform a full recovery in the event of a system-wide emergency. Our uptime is over 99%. What browsers are supported by Identia Online? Are there other platform or plugin requirements?Identia Online with work on the following browsers: Internet Explorer 6 or 7 (PC), Firefox 2 or later (Mac and PC), and Safari 2 or later (Mac). Identia Online requires the Adobe Flash plugin. If your browser does not already have Flash installed, you can download the free Flash Player. Identia Online works on both a PC and Mac as long as you have one of the supported browsers listed above. Are there are any screen or monitor recommendations?The application is a fixed width, so at lower resolutions, you may need to do both horizontal and vertical scrolling. For traditionally proportioned monitors (almost square), we recommend a width of at least 1280. For widescreen format monitors, a minimum width of 1400 is recommended. While Identia Online can be used on laptops and smaller monitors, it is easier to use on a larger monitor, as you can see the entire application without horizontal or vertical scrolling. Identia Online Editions and PricingWhat is the price of an Identia Online subscription?Identia Online is offered at a Team Edition price of $49 per month and an Office Edition price of $95 per month. The Team Edition includes 2 user licenses while the Office Edition provides 8 licenses. The two editions are identical in terms of features and functionality. What are the payment terms?
Can I pay by check? Can you invoice us?Currently, payment is only accepted by credit card (Visa, MasterCard, and American Express). We only accept payment online so we cannot accept purchase orders, invoices, or checks. Identia Online AccountHow many users does my subscription allow me to have?The Identia Online subscription entitles you to 2 active users for an Team Edition and up to 8 active users in the Office Edition. Are there discounts for multiple subscriptions?No. Can I change my Edition?Yes, you can move between the Team and Office Editions to meet the needs of your business. Changes to Edition take effect immediately. The new monthly rate begins at the start of your next billing cycle. What about software upgrades and maintenance?Since Identia Online is an online, on-demand web application, there is no software for you to install and maintain. Software upgrades are seamlessly deployed to all subscribers. Where can I read the Terms of Service?Terms of Service for Identia Online can be found here. How do I cancel my subscription or free trial?The account administrator can do this by going to the Manage Account screen in the Identia Online application, and clicking the Close Account button. After doing this, the user log-ins will immediately become inactive, and your data will not be accessible. Also, any clients, partners, and vendors that you may have shared project data will not be able to access your data either. Identia Online PlusWhat is Identia Online Plus?In addition to the core functions of Identia Online, subscribers to the Plus version can also use Identia's powerful graphic template interface with custom, non-Identia signs. With Identia Online Plus, it is possible to integrate custom colors, materials, sign shapes, and fabrication details into a unified sign program that is managed online. What is the price of an Identia Online Plus subscription?Identia Online Plus subscriptions are available by quotation only. Please contact us for more information. Are there any additional costs associated with Identia Online Plus?Yes. There are set-up costs for each custom, non-Identia sign program that you wish to upload into the application. These costs vary based on the complexity of the program, and are quoted on a per project basis. This is the only additional cost associated with Online Plus. As with Identia Online, all software upgrades are automatically installed and are available to Identia Online Plus subscribers at no additional charge. How many users does my Identia Online Plus subscription allow me to have?The Identia Online Plus subscription entitles you to 8 active users per subscription. Is there anything else I need to know about Identia Online Plus?Yes. We will only accept 25 Identia Online Plus subscriptions between now and 1 October 2008. Identia Sign SystemWhat sign products do you offer?The Identia Sign System offers plaques, panels, backers, and mounting hardware that are used to create simple, refined, and versatile interior sign programs. Who manufactures the Identia Sign System, and who can buy it?The Identia Sign System is manufactured and distributed exclusively in North America by Braille-Tac™ Division of Advance Corporation, located in Cottage Grove, MN. Advance Corporation is a wholesale manufacturer and will sell Identia signs only to sign companies, sign brokers, and other qualified resellers. Identia sign products are not sold directly to building owners, end-users, or general contractors. Am I restricted to using Identia Online only with the Identia Sign System?No. Many Identia Online functions can be used in conjunction with other signs and systems. The sign type specification, sign message schedule, location plan, and information sharing tools in Identia Online constitute a universal, online platform on which you can manage all of your architectural sign programs. What is the relationship between Identia Online and the Identia Sign System?Identia Online was initially conceived as a tool for designers to create sign programs utilizing the Identia Sign System on projects where a refined, off-the-shelf sign system was appropriate. Now, the functionality of this software has been expanded so that designers can organize, document, and manage signage programs that include sign types of virtually any description. |